Keyvio

Privacy Policy

Last updated: July 11, 2026 · EC & Co. LLC (“we”, “us”)

This policy describes how information is handled when you use Keyvio (the “App”), a relationship CRM for real estate professionals published by EC & Co. LLC. The App is free to download. Keyvio is sold through Apple’s App Store (including a free trial when offered there). After initial setup, the CRM features require an active subscription. By using the App, you agree to this policy. If you do not agree, do not use the App.

Summary

Who we are

The App is published by EC & Co. LLC, a United States company. For privacy-related requests, contact support@keyvio.app.

Information the App accesses on your device

Apple Contacts

With your permission, Keyvio reads contacts you work with so you can pick clients, show names and phones in the UI, and use birthdays and similar fields for reminders. Keyvio stores the Apple contact identifier for each client and CRM information you create inside the App (for example status, notes, deals, interactions). It does not upload your address book to EC & Co. LLC servers — including when you sign in. If you use the optional account backup, only the opaque contact identifier syncs; names, phone numbers, emails, photos, and birthdays from Apple Contacts stay on your device.

Calendar

With your permission, Keyvio may read calendar events to detect showings, birthdays, and related dates to power reminders and insights. Calendar data is processed on your device to support these features.

Notifications

With your permission, Keyvio schedules local notifications on your device (for example follow-ups and milestones). Notification content is derived from data already on your device. If you are signed in and notifications are enabled, Keyvio also registers a device push token with our servers so we can deliver a morning digest via Apple’s push service. The digest is computed from the CRM data you back up and references clients only by internal identifiers; your device re-attaches real names locally at the moment of delivery, so contact names do not transit our servers or Apple’s push service.

Maps and media

The App may use Apple system services (such as MapKit) to show maps or imagery you request—for example around a property. Those requests are subject to Apple’s policies for those services.

Information we collect

On-device CRM data

Deal terms, checklists, logged activities, preferences, and similar content you enter are stored locally in the App’s database on your device. Deleting the App may erase that data unless Apple’s system backup and restore applies on a new device—refer to Apple’s documentation for device backups.

Optional account and cloud backup (new in version 1.1)

You can optionally sign in with Sign in with Apple. If you do, we receive the account identifier and email address Apple provides (you may choose Apple’s private relay email). Signing in turns on cloud backup of the CRM records you author in Keyvio — deals, interactions, notes, reminders, showings, relationship details and facts you typed, checklists, settings, and activity dates — so your work survives reinstalls and new devices. These records reference clients only by the opaque identifiers described above; your Apple Contacts data is not part of the backup. Server access is scoped per account, so only your signed-in account can read your rows. Signing in is optional: the App works without an account, with data stored only on your device.

AI features (on-device and cloud)

Where supported by your device and OS, the App may use Apple’s on-device language features to suggest message wording from the context you already have in Keyvio (for example client and deal summaries). That processing runs on your device; we do not receive those prompts or outputs. If the feature is unavailable, the App uses deterministic templates instead.

When you are signed in, some AI features (message drafting, the daily game plan, and in-app help) are processed by our servers and our AI provider (Anthropic), acting as our service provider. Before anything is sent, client names are replaced with anonymous tokens on your device; real names are re-inserted only on your device. The content you author (for example deal addresses and notes you typed) is the substance these features reason over and is transmitted for processing. Under our provider agreement, this content is not used to train AI models. We keep per-request usage metadata (such as token counts and computed cost — not the content of your prompts) to enforce fair-use limits and prevent abuse.

In-app usage information (new in version 1.1)

When signed in, the App records basic first-party usage events — for example that the app was opened on a given day, that a notification was tapped, or that a feature was used. These events are linked to your account so we can understand what helps and what needs work. They never contain message content, notes, or contact details, and we use no third-party analytics SDKs in the App.

Purchases and subscriptions (Apple)

If you subscribe to Keyvio, Apple processes payment using your Apple ID. We do not receive your full payment card number. Apple may share limited transaction-related information with us (for example product identifier, subscription status, trial state, and renewal dates) so we can unlock Pro features in the App. Apple’s use of your information is described in Apple’s privacy policy.

Support email

If you email support@keyvio.app, we receive whatever you choose to include in that message and our ordinary email metadata (such as addresses and timestamps).

This website

This website (keyvio.app) uses Vercel Web Analytics, a privacy-friendly analytics service, to understand aggregate traffic such as page views and referring sites. It is cookieless, does not track you across other websites, and is not used to build advertising profiles. It does not collect information that on its own identifies you. This is separate from the Keyvio app, which contains no third-party analytics SDKs. Vercel processes this data as our service provider; see Vercel’s documentation and privacy policy for details on what Web Analytics measures.

How we use information

We use the information described above to:

Sharing

We do not sell your personal information, and we do not operate an advertising platform. We share information only with service providers that help us run Keyvio, under agreements limiting their use of it: Supabase (database, authentication, and server hosting for the optional account and backup features), Anthropic (AI processing of the de-identified content described above; not used to train models), Apple (App Store purchases and push-notification delivery, as an independent party under its own terms), and ordinary business tooling such as email hosting for support@keyvio.app. We may also disclose information when required by law or to protect rights and safety.

Retention and deletion

On-device CRM data remains on your device until you delete it in the App, delete the App, or erase the device, subject to your own backups. If you sign in, your backed-up data is retained while your account is active. Settings → Delete Account in the App deletes your account and all associated server-side data immediately. AI usage metadata and in-app usage events are kept for limited periods for the purposes described above. Support emails are kept only as long as needed to resolve your request and for ordinary business records unless a longer period is required by law.

Security

We rely on Apple’s platform protections for on-device storage. Data synced to our servers is encrypted in transit, encrypted at rest by our hosting provider, and protected by per-account access controls so each signed-in account can only access its own records. No method of storage or transmission is completely secure.

Children

Keyvio is intended for adults in a professional context and is not directed to children under 13 (or the minimum age in your region). We do not knowingly collect personal information from children for marketing purposes.

International users

EC & Co. LLC is based in the United States. If you contact us from elsewhere, your message may be stored or processed in the United States.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain information, or to lodge a complaint with a regulator. Contact support@keyvio.app. For data that exists only on your device, deleting the App or specific records inside the App is often the fastest way to remove it from that device. For server-side data, Settings → Delete Account in the App removes your account and all associated records immediately.

California residents may have additional rights under the CCPA/CPRA (for example to know, delete, and opt out of certain sharing). We do not “sell” or “share” personal information as those terms are commonly defined for California residents; contact us if you have a specific request.

Changes

We may update this policy from time to time. We will post the updated policy on this page and update the “Last updated” date above. The July 2026 update describes the optional account, cloud backup, AI features, push digest, and first-party usage events introduced in version 1.1. If we introduce material new data practices, we will describe them here and, where required, obtain consent before they take effect.